Why didn't an order show up?

Orders show within a few minutes of the store reporting them. If one is missing, it is usually one of these:

• It isn't paid yet. Commission starts when the store marks the order paid.
• The customer bought on a different phone or computer than the one they tapped your link on, or more than 90 days after the click, and didn't use your code.
• The customer was already tied to another rep before they used your link or code. A customer stays with the rep who brought them first.
• The order was placed with your own link or code on your own account. Those orders wait for the brand team to review them.
• The order was refunded or cancelled. It shows as Reversed.

Send it to the brand team

1. Open Earnings.
2. Under "Claim an order", pick the brand and type the order number from the customer's receipt.
3. Add a short note (who the customer is to you) and press Send claim.

If the brand team accepts it, the customer is tied to you and the order is credited to you like any other. The answer shows under "Your claims".